A recent study by the Independent Automotive Aftermarket Federation (IAAF) has uncovered a significant shift in public opinion regarding vehicle maintenance and repair services. The survey, which engaged over a thousand UK drivers, found overwhelming support for the right to choose service providers for automotive care. This sentiment underscores the need for legislative measures to ensure competition and affordability in the repair market. The findings highlight concerns about rising costs and limited options, emphasizing the importance of protecting consumer rights in an era of economic challenges.
The research revealed that nearly all respondents—92%—believe they should have the freedom to select their preferred service provider for vehicle repairs. Mark Field, the chief executive of IAAF, emphasized the critical role of affordable access to independent garages as inflation and living costs continue to rise. He noted that ensuring this choice is essential for maintaining fair competition and supporting the independent aftermarket sector. The IAAF's campaign advocates for changes that prevent consumers from being restricted to manufacturer-controlled service networks, which often come with higher expenses.
The survey also indicated strong backing for government intervention, with 82% of participants favoring updated legislation to protect consumer choice. Many expressed worries about being compelled to use manufacturer-specific services, citing potential higher costs and fewer options. The primary rationale for governmental action was the belief that increased competition could lead to reduced maintenance and repair costs. Field warned against allowing the repair market to become dominated by manufacturer-controlled networks, stressing that such consolidation could drive up costs for everyone.
The message from UK drivers is clear: they want the ability to choose their repair providers. Without protection of this right, there is a risk that consumers will be forced into more expensive manufacturer-controlled service networks. Protecting consumer choice in vehicle maintenance is crucial for ensuring fair competition and affordable services in the automotive repair industry. The IAAF remains committed to securing sector-specific legislation to safeguard these rights and maintain a competitive market environment.