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Car Maintenance

Auto Dealers Regain 90% Customers via Mobile Service

Auto dealers are constantly seeking ways to enhance their customer relationships and boost revenue. A recent report from Curbee sheds light on a significant trend - the addition of mobile service is bringing back a large portion of lapsed customers. Let's explore how this is transforming the automotive service industry.

Revolutionize Automotive Service with Mobile Convenience

Modernizing Operations through Mobile Service

Curbee, a company assisting dealers with mobile services, reports that auto dealers adding mobile service are regaining over 90% of their customers. This shows the potential of mobile service in modernizing dealership operations. By bringing service to the customers' doorstep, dealers can meet them on their terms and deepen customer relationships. As Curbee CEO Amit Chandarana stated, "Mobile service represents a significant opportunity for dealers to modernize operations and deepen customer relationships."This convenience not only attracts customers but also helps tackle one of the industry's most pressing challenges - bringing lapsed customers back. Instead of customers having to come to the dealership, service is brought to them, making it more accessible and convenient.

The Importance of Automotive Service Revenue

Automotive service is a crucial source of revenue for dealers. Once a consumer purchases a vehicle, they bring it in for routine service such as oil changes, tire rotation, battery replacement, and work related to recalls. Traditionally, vehicle owners would take their cars to dealerships or other service providers. However, with the introduction of mobile service, customers now have the option to have these tasks performed at their home or office.The time needed for such services can vary, and customers either wait or arrange rides. But with mobile service, they don't have to worry about these logistics. It saves them time and provides a more convenient experience.

Curbee's Extension of Mobile Service Technology

This year, Curbee has extended its technology to include mobile service. Tasks that were previously done at the dealership or other locations are now performed by someone coming to the customer's driveway. Curbee claims that 92% of customers who hadn't visited their dealers for over 18 months accepted a mobile service appointment when offered.For vehicles that are seven years old, 100% of the required services were routine maintenance like oil changes, tire rotations, and battery checks. Appointments averaged 55 minutes, showing that mobile service is an efficient way to provide necessary maintenance.As Curbee said, "By delivering maintenance directly to customers' homes or workplaces, dealerships can re-engage with a key customer base while differentiating themselves in an increasingly competitive market."Curbee was founded and backed by DVx Ventures in 2020 and its mobile service tech platform is designed to integrate into existing dealer management software, making it a seamless addition to dealership operations.

The United States State Department's decision to sanction a prospective $300 million equipment sale to Kuwait for vehicle maintenance purposes holds significant implications. This move not only reinforces the existing ties in defense logistics but also showcases the growing importance of such collaborations in the Middle East geopolitical arena. The Pentagon's statement on Tuesday named BAE Systems, Leonardo DRS, L3Harris Corporation, Northrop Grumman, and RTX Corporation as the primary contractors, highlighting the extensive network involved in this military support endeavor. Such transactions play a crucial role in strengthening the U.S.-Kuwait defense relations and ensuring the stability and security of the region.

Strengthening Defense Ties through Equipment Sales in the Middle East

BAE Systems: A Key Player in the Kuwait Equipment Sale

BAE Systems, with its extensive expertise in defense technologies, has emerged as a key player in the $300 million equipment sale to Kuwait. The company's advanced vehicle maintenance solutions and proven track record in the Middle East make it a trusted partner for such significant defense projects. Their involvement ensures that Kuwait will receive state-of-the-art equipment that meets the highest standards, enhancing the country's military capabilities and operational readiness. Through this collaboration, BAE Systems is contributing to the strengthening of the U.S.-Kuwait defense relationship and playing a vital role in the region's security landscape.

For instance, BAE Systems' innovative maintenance systems have been widely recognized for their efficiency and reliability. These systems enable Kuwait's military to keep their vehicles in optimal condition, reducing downtime and increasing operational effectiveness. The company's commitment to quality and innovation has earned it a reputation as a leader in the defense industry, and its participation in this equipment sale is a testament to its continued dominance in the Middle East market.

Leonardo DRS: Bringing Expertise to Kuwait's Defense Logistics

Leonardo DRS, another prominent contractor in this deal, is bringing its specialized expertise to Kuwait's defense logistics. With a focus on providing cutting-edge solutions for vehicle maintenance and support, Leonardo DRS is helping Kuwait enhance its military capabilities. The company's advanced technologies and engineering know-how are crucial in ensuring the smooth operation of Kuwait's military vehicles and equipment.

Leonardo DRS' contributions extend beyond just the supply of equipment. The company also offers comprehensive maintenance and support services, ensuring that Kuwait's military has the necessary resources to keep their vehicles in top shape. This holistic approach to defense logistics is essential in today's complex military environment, where reliability and uptime are of utmost importance. By partnering with Leonardo DRS, Kuwait is benefiting from a company that has a deep understanding of the Middle East's defense needs and is committed to providing tailored solutions.

L3Harris Corporation: Enhancing Kuwait's Military Capabilities

L3Harris Corporation is playing a significant role in enhancing Kuwait's military capabilities through this equipment sale. The company's advanced communication and surveillance systems are crucial in providing Kuwait's military with the situational awareness and connectivity needed to operate effectively in the modern battlefield.

L3Harris Corporation's technologies enable Kuwait's military to gather and share critical information in real-time, allowing for better decision-making and coordination. The company's expertise in these areas has made it a preferred supplier for many countries in the Middle East, and its participation in the Kuwait equipment sale is a testament to its reputation for quality and performance. By investing in L3Harris Corporation's systems, Kuwait is taking a significant step forward in strengthening its military capabilities and ensuring its security in the region.

Northrop Grumman: Delivering Advanced Defense Solutions

Northrop Grumman is delivering advanced defense solutions to Kuwait through this equipment sale, further strengthening the U.S.-Kuwait defense relationship. The company's cutting-edge technologies and innovative approaches are helping Kuwait meet the challenges of the modern military environment.

Northrop Grumman's products range from advanced aircraft systems to missile defense technologies, providing Kuwait with a comprehensive suite of defense capabilities. The company's commitment to research and development ensures that Kuwait's military will have access to the latest and most effective defense solutions available. By partnering with Northrop Grumman, Kuwait is positioning itself at the forefront of military technology and enhancing its ability to protect its interests in the Middle East.

RTX Corporation: Supporting Kuwait's Defense Needs

RTX Corporation is supporting Kuwait's defense needs by providing essential equipment and technologies. The company's expertise in areas such as avionics and propulsion systems is crucial in ensuring the performance and reliability of Kuwait's military aircraft and vehicles.

RTX Corporation's products are known for their quality and durability, making them ideal for use in the harsh Middle East environment. The company's commitment to customer service and support ensures that Kuwait's military will have the necessary resources to maintain and operate their equipment effectively. By partnering with RTX Corporation, Kuwait is benefiting from a company that has a proven track record in the defense industry and is dedicated to meeting the unique needs of its customers.

This $300 million equipment sale to Kuwait is a significant development that highlights the importance of defense cooperation between the United States and Kuwait. Through the efforts of these primary contractors, Kuwait is receiving the necessary support to enhance its military capabilities and ensure its security in the Middle East. The strengthening of these defense ties is crucial in maintaining stability and peace in the region.

Modern Tire Dealer, Fleet Owner, and Fleet Maintenance have collaborated on a new Endeavor Business Intelligence report. This report holds significant value as it provides detailed information about the brands that independent commercial tire dealers sell. It goes beyond just brand details and reveals the reasons behind tire dealers and trucking fleets' choices of tire suppliers, their views on the service and support received, and much more.

Unlock the Secrets of Commercial Tire Dealer Choices

Tire Brands and Dealer Preferences

This study meticulously details tire dealers and fleets' tire brand and supplier preferences. It includes aspects such as tire brand profitability, perceived quality, and purchase motivations. By understanding these preferences, independent commercial tire dealers can make more informed decisions and better serve their customers. For example, some dealers may prioritize brands that offer higher profit margins, while others may focus on those with a reputation for quality. This in-depth analysis helps dealers identify trends and opportunities in the market.

Moreover, it sheds light on how different tire brands perform in terms of profitability and quality. This knowledge allows dealers to strategically choose the brands that align with their business goals and customer demands. It provides a comprehensive overview of the tire market and helps dealers stay ahead in a competitive environment.

Supplier Relationships and Service Quality

The report also delves into the relationships between tire dealers and their suppliers. It explores how dealers and fleets view the level and quality of the service and support they receive. Good supplier relationships are crucial for the success of a tire business. Dealers need reliable suppliers who can provide timely deliveries, technical support, and after-sales service.

This study reveals the factors that influence dealers' satisfaction with their suppliers. It may include aspects such as the responsiveness of the supplier, the quality of technical assistance provided, and the overall experience of working with the supplier. By understanding these factors, dealers can take steps to improve their supplier relationships and enhance the service they offer to their customers.

Commercial Tire Dealer Locations and Sales

In addition to brand and supplier preferences, the study provides an exhaustive look at commercial tire dealer locations and tire sales by type and brand. It reveals the vocations and sizes of fleets that surveyed dealers service, giving valuable insights into the market demand.

Knowing the locations and sales patterns of tire dealers helps suppliers and manufacturers understand the market better. They can target their marketing efforts and product offerings to specific regions and customer segments. This targeted approach can lead to increased sales and customer satisfaction. Moreover, it helps dealers identify areas where they can expand their business and reach new customers.