Automotive Transformation: Drivers Embrace DIY Maintenance and Electric Vehicles

The automotive service sector is undergoing significant changes, with a recent survey revealing that more than three-quarters of motorists are now taking on their own maintenance tasks, including complex repairs like brake work. Additionally, the survey found that drivers are becoming more open to the idea of purchasing electric vehicles (EVs), driven by factors such as improved affordability and expanding charging infrastructure.

Empowered Drivers Reshape the Automotive Landscape

DIY Maintenance Surge Driven by Economic Pressures

The Mobility Index survey, conducted by national automotive service chain Mycar, has shed light on the evolving behaviors and sentiments of drivers. The survey results indicate that the rising number of do-it-yourself (DIY) repairers can be attributed to the current tight economic conditions and the resulting diminished levels of households' disposable incomes.According to the findings, 77% of motorists surveyed were performing their own maintenance tasks, with 60% having modified their vehicle maintenance habits due to the rising cost of living. This trend extends beyond basic tasks, as 17% of respondents were handling complex jobs like brake pad replacements or brake system maintenance, 15% were flushing and replacing brake fluid, 19% were replacing fuel filters, and 9% were inspecting and replacing suspension components.Mycar CEO Adam Pay acknowledged that the self-maintenance response from 77% of motorists interviewed was not entirely surprising, as it "points to the changes in behavior caused by the cost of living squeeze." He noted that 24% of respondents were extending the intervals between servicing their vehicles, and one in five were opting for lower-cost service and repairs where possible.

Concerns Arise Over DIY Safety-Critical Repairs

While the survey revealed a significant increase in DIY maintenance, Pay expressed concerns about the technical complexity and safety implications of some of the tasks being undertaken by motorists. He emphasized that certain repairs, such as replacing brake pads and bleeding brakes, are highly technical and should only be trusted to expert technicians.Pay stressed the importance of repair outlets having clear conversations with customers about the work that has been done on their vehicles and providing recommendations on where the owner should prioritize their time and money. He emphasized the need to be "very clear about what needs to be done today, but really, really clear about what can't wait until the next service," allowing customers to consider their options and budget accordingly.

Embracing the Electric Future

The Mobility Index survey also explored the sentiment surrounding electric vehicles (EVs) among both EV owners and non-EV drivers. The report showed that the increasing interest in EVs has been attributed to greater affordability of new models and an expanding infrastructure of charging stations.According to Pay, more than 80% of EV drivers reported being very confident about the reliability and durability of their vehicles. Additionally, one-third of respondents cited the benefits of lower maintenance and fuel costs as factors making EVs more attractive.As the EV infrastructure continues to develop and battery technology advances, Pay believes that the cost parity between EVs and internal combustion engine (ICE) vehicles will further drive consumer adoption. He emphasized that the cost savings associated with servicing an EV compared to an ICE vehicle is another compelling reason for people to consider making the switch.

Mycar's Commitment to the EV Transition

Mycar has positioned itself as a specialist, OEM-authorized service and repair provider for the EV brand BYD. The company currently has 43 EV-ready stores across Australia and plans to increase that number to the mid-60s by the end of this year. Mycar has also trained more than 300 technicians to work on EVs, with plans to further expand this expertise.Pay highlighted the benefits of Mycar's partnership with BYD, stating that the national coverage provided by Mycar's network of brick-and-mortar stores and mobile service vans is advantageous for both BYD and its customers. This arrangement helps to keep costs down and provides convenient access to service and repair options for EV owners.While BYD is currently Mycar's only OEM client, Pay indicated that the company is open to collaborating with additional EV brands if the opportunity arises. Mycar's commitment to the EV transition is evident in its ongoing investments in infrastructure, training, and strategic partnerships to support the growing demand for electric mobility.