From Layoff to New Beginnings: A Fintech Professional's Journey

Navigating the Storm: Resilience in the Face of Job Market Uncertainty
The Initial Shock of Redundancy: From Growth to Layoff
Sneh Hira joined Block's Afterpay division in 2022 as an operations manager. By May 2023, she was the sole operations manager on her team, handling a significant workload. However, she observed a trend of increasing hires, with multiple operations managers joining, seemingly exceeding the team's actual needs. This overstaffing led her to believe that changes were inevitable.
A Difficult Path to Re-employment: Overcoming Hurdles
In February, Hira received the news of her layoff, a moment she initially found hard to believe. The subsequent job hunt was arduous, despite her two decades of professional experience. She diligently updated her resume and began submitting applications, but progress was slow. To manage the overwhelming number of applications, rejections, and interviews, she created a detailed spreadsheet to track her efforts.
Relocation Dilemmas and Missed Chances: Rethinking Priorities
Early in her job search, Hira faced a difficult choice when presented with two interview opportunities that required relocation to California and New York. At that time, she was unwilling to move, effectively removing herself from consideration. Reflecting on this decision, she and her husband later decided they would be open to relocating for the right opportunity, even if it meant selling their home. However, by then, it was too late for the previous roles.
The AI Factor in Modern Recruitment: A Double-Edged Sword
As her job search continued, Hira noticed a prominent theme in nearly every interview: artificial intelligence. Employers consistently inquired about her experience with AI tools. She approached these questions with a balanced perspective, acknowledging AI's potential to enhance efficiency and optimize staffing while emphasizing the necessity of human oversight and its role as a supportive tool rather than a job replacement. She also recounted a particularly frustrating experience with an AI-conducted interview, highlighting the imperfections of the technology.
Turning the Tide: Persistence, Routine, and Community Support
Despite the initial struggles and the disillusionment of being passed over for a backup option, Hira maintained a rigorous routine. She dedicated her mornings to searching for new openings and applying, and revisited her search in the evenings. She continuously refined her resume to better align with the specific requirements of the roles she pursued. Eventually, her persistence paid off, and she started receiving more interview requests for fintech positions that matched her operations background.
A New Chapter: A Remote Role and Renewed Optimism
Her efforts culminated in a successful application for a fully remote position as a service delivery and partner performance manager at a fintech company, a role she secured without a referral and began in June. This breakthrough was a significant turning point after months of uncertainty. Hira was particularly moved by the outpouring of support from former colleagues and acquaintances who offered resume reviews, shared job leads, and provided valuable connections, which significantly boosted her morale and reinforced her belief in human kindness. She now intends to "pay it forward," offering assistance to others facing similar challenges.