Exclusive Service Experience for Mahindra XUV700 Owners at Chrome Motors
A group of Mahindra XUV700 owners recently gathered at Chrome Motors, a preferred service center for XUV enthusiasts, to participate in a special Sunday service camp. The event aimed to address various maintenance and repair needs while providing an opportunity for owners to meet and learn more about their vehicles. This initiative was organized by the TORC – XUV5OO days formation group, which includes members from TeamBhp. The service camp not only ensured timely repairs but also offered valuable insights into the workings of the ASCs (Authorized Service Centers) and the manufacturer's quality control processes.
Chrome Motors has built a reputation for its exceptional customer service and attention to detail. As part of this special event, the management and staff went above and beyond to ensure that all participants had a seamless experience. With the growing number of cars requiring service, it has become increasingly challenging for ASCs to accommodate last-minute appointments. To tackle this issue, Chrome Motors collaborated with the owner's group to schedule a dedicated Sunday service camp. This allowed the team to focus solely on the participating vehicles without any distractions.
The day commenced with owners confirming their availability and communicating their specific service or repair requirements in advance. This proactive approach ensured that all necessary parts were stocked, and skilled technicians were available. One of the highlights of the event was the personalized tour of the working bays, where technical service managers explained the work being done on each car. This transparency left many first-time attendees highly impressed.
For one particular vehicle, #TheRedSparkle, several unscheduled tasks were completed. These included replacing the AWD shaft flexible coupler, addressing suspension creaking noises, topping up the DEF fluid, and refreshing the AC coolant. The coupler replacement was the most expensive part of the repairs, but it significantly improved the car's performance. Additionally, the rear suspension bolts were tightened and greased to eliminate unwanted noises. The AC gas was also recharged, with approximately 500g recovered and refilled, ensuring optimal cooling efficiency.
During the waiting period, discussions among the owners revealed interesting insights into the operations of Mahindra & Mahindra (M&M). The company enforces strict SOPs (Standard Operating Procedures) for dealers and service centers, including daily reports on service complaints. ASCs like Chrome often innovate solutions to fix issues, contributing to M&M's knowledge base. The manufacturer also has a specialized TechNet team that monitors and assists with technical assistance requests. Furthermore, the conversation touched upon the DEF (Diesel Exhaust Fluid) and Regen systems, which depend heavily on driving conditions. Participants noted that M&M has performed admirably in this area compared to some larger brands.
The event concluded with a renewed appreciation for the dedication shown by Chrome Motors and the importance of maintaining high-quality service standards. It highlighted the challenges faced by ASCs as vehicle numbers increase and emphasized the need for continuous improvement in execution. With #TheRedSparkle now having covered 82,500 kilometers, the owner anticipates needing new tires soon. Overall, the Sunday service camp provided a unique and informative experience for all participants, reinforcing the bond between the XUV community and their trusted service providers.